In the world of e-commerce, potential customers often browse through products, add items to their shopping carts, and then, for various reasons, abandon their carts without completing the purchase. This phenomenon poses a significant challenge for online retailers. However, savvy marketers have discovered a potent tool to recover those lost sales - abandoned cart emails. These emails are not just reminders; they are persuasive, compelling, and strategic.When used properly, an abandoned cart email can assist with winning a sale and getting a customer to make a purchase, earning you profit and rapport. In this blog, we'll delve into how abandoned cart emails can help maximize conversions and provide you with three exemplary abandoned cart email examples.
Understanding the Abandoned Cart Problem
Before we dive into the persuasive power of abandoned cart emails, it's crucial to understand the scope of the problem they address. According to recent studies, the average cart abandonment rate across industries hovers around 70%. Yikes! This means that out of every ten potential customers who add products to their carts, seven end up leaving without completing the purchase. This is a significant loss in potential revenue that no e-commerce business can afford to ignore. Back in the good old days (before instacart and other digital avenues for shopping), when you abandoned your cart in the store, it was a bit of an embarrassment. You would see a cart full of items that a person left behind. When online shopping became a major trend, it made cart abandonment a lot easier than before. With this ease and lack of repercussions (not restocking or excuse to a clerk about not having enough change), we have seen a major uptick in the cart abandonment phenomenon.
Why Do Shoppers Abandon Their Carts?
Several factors contribute to cart abandonment, including unexpected shipping costs, lengthy and complicated checkout processes, security concerns, or simply a change of mind. In our past experience, we have put things in our cart just to keep tabs on it. We may not have the intention of making a purchase now (if at all), but it helps us to keep tabs on items. While these reasons can be discouraging, but they also present an opportunity for businesses to regain those lost sales. Remember, no sale is lost until you’ve done everything you can to get the sale. Doing this in a way that doesn’t appear too salesy or aggressive is what makes abandoned cart emails so tasteful and a useful tool. Sometimes, the difference between you getting the sale is a little persuasion.
The Role of Abandoned Cart Emails
Abandoned cart emails are a strategic approach to re-engage with potential customers who have shown interest in your products but didn't complete their purchase. These emails aim to remind, persuade, and guide shoppers back to their abandoned carts, ultimately leading to a successful conversion. Many businesses and industries use this tool to bring people back to make a purchase. Abandoned cart emails are effective, often converting into a sale around 50%-60% of the time. Here's how they work:
Reminder: Abandoned cart emails serve as a friendly reminder to customers about the items they left behind. They jog the memory of shoppers, prompting them to reconsider their purchase decision. This can rekindle a person’s interest in an item they may have forgotten about. For instance, we’ve scrolled through a vast array of product options, that it became overwhelming, resulting in us needing to take a break from the shopping experience. An abandoned cart reminder email is a great way to remind someone about products they were so interested in they chose to add those products into their cart, thus, often resulting in a customer wanting to make a purchase.
Persuasion: These emails go beyond mere reminders; they employ persuasive tactics such as offering discounts, highlighting product benefits, and addressing potential concerns to nudge customers towards completing their purchase. In these types of abandoned cart emails, an exclusive discount or special offer is given to aid in the persuasion process. This is where you want to take the chance in getting the sale and making the decision to purchase extremely easy and worth it. People like discounts; especially when they aren’t prompted to ask for this. This type of approach can help you make a customer feel important and valued by offering them some kind of incentive, discount, or special offer.
Convenience: Abandoned cart emails often include direct links that take customers back to their shopping carts, simplifying the process and eliminating any friction that may have caused the abandonment in the first place. Make the process as smooth and easy as possible. Especially when some shopping platforms will refresh and reset a cart, removing products from it after a while. Convenience emails mean you can provide a direct and effective avenue for the customer to pick up where they left off.
Abandoned Cart Email Examples
Now, let's explore how to make abandoned cart emails persuasive by examining three real-world examples:
Example 1: The Discount Incentive
Subject: Don't Miss Out On Your Faves
Dear [Customer's Name],
We noticed that you left some fantastic items in your cart, and we didn't want you to miss out!
As a token of appreciation, we're offering you an exclusive 15% discount on these items. Simply click the button below to return to your cart and complete your purchase. But hurry, this offer won't last forever!
[CTA Button: "Return to Cart and Save 15%"]
We're here to assist you with any questions or concerns you may have. Feel free to reach out to our friendly customer support team anytime.
Thank you for considering [Your Brand] for your [Product Category] needs. We can't wait to see you back in our store!
Example 2: Addressing Concerns
Subject: We Heard You Have Questions About Your Cart
Hello [Customer's Name],
We hope you're having a fantastic day! We noticed that you added some terrific items to your cart but didn't complete your purchase. We understand that sometimes you might have questions or concerns.
Here are a few things we'd like to address:
Shipping Costs: Rest assured, we offer free shipping on orders over $50. Your cart qualifies for this offer, so you won't incur any additional shipping charges.
Returns and Exchanges: Our hassle-free return and exchange policy ensures that you can shop with confidence. If you're not 100% satisfied with your purchase, we'll make it right.
Secure Checkout: We prioritize your security. Our checkout process is encrypted and secure, so your information is safe with us.
If any of these concerns were holding you back, please give us another chance by clicking the link below to return to your cart:
[CTA Button: "Return to Cart"]
We're here to assist you every step of the way. If you have any questions or need further assistance, don't hesitate to reach out to our dedicated customer support team.
Thank you for considering [Your Brand] for your shopping needs. We can't wait to welcome you back!
Example 3: FOMO (Fear of Missing Out)
Subject: Hurry! Limited Stock Alert for Your Cart Items
Hi [Customer's Name],
We hope this email finds you well. We couldn't help but notice that you left some incredible items in your cart. But here's the catch – they're in high demand, and we can't guarantee their availability for long!
Your cart includes [List of Products], and many other shoppers are eyeing them too. Don't miss out on your chance to own these amazing products. Click the link below to secure your order:
[CTA Button: "Secure Your Cart Items"]
Remember, these items won't stay in stock for much longer, so act quickly!
Thank you for considering [Your Brand] for your shopping needs. We're thrilled to have you as a customer, and we can't wait to see you back in our store.
Abandoned Cart Emails Help With Conversion
Abandoned cart emails are an indispensable tool for e-commerce businesses seeking to maximize conversions. By strategically reminding customers of their abandoned carts, addressing their concerns, offering incentives, and creating a sense of urgency, these emails can turn potential losses into significant gains. When tastefully crafted with persuasion in mind, abandoned cart emails become powerful conversion drivers that boost sales and nurture customer relationships. Remember, the important thing is to make a customer feel valued. Utilize these types of emails to provide them with value, and to make the purchase decision process easier. Don't let abandoned carts go to waste – harness the persuasive potential of these emails to win back customers and supercharge your e-commerce success.